Shame Apple UK

Various websites, including Boing Boing and Tom Coates’ are linking to Matt Webb’s tale of woe concerning his lemon Apple PowerBook. So I’m going to link to this too, because piss-poor customer service and failed promises are all too prevalent nowadays.

An update this afternoon from Matt Webb’s site:

Short story: A replacement will be with me in 2-3 weeks; Compensation gets discussed at that point.

What a shame he had to chase and push for this for so long.

Comments on this post are now closed.


I’m a software architect / developer / general IT wrangler specialising in web, mobile web and middleware using things like node.js, Java, C#, PHP, HTML5 and more.

Best described as a simpleton, but kindly. You can read more here.